Recently, IKEA's “Drawing Cabinet†recalled it to the public opinion, and the same product was handled differently, so that the recall problem continued to ferment, which not only caused discussion of problematic products, but also rose to the level of consumer discrimination. According to the reporter's understanding, in the first half of 2016, IKEA had a problem recalling products almost every month. Is it a responsibility for consumers to frequently recall, or is the product itself defective? The same problem product is recalled in North America, while China normally produces and sells. Is it concerned with cost or consumption discrimination? Since the same product in China is not included in the recall, what should consumers do with this product? The reporter interviewed some experts and industry professionals.
IKEA problem products and China's national standard are not recalled
At the end of June, due to the risk of overturning the chest of drawers, IKEA announced the recall of 35.6 million drawers in North America, including the best-selling Malm series. According to US media reports, since 1989, these chests have killed at least six children and caused damage to 36 children.
The IKEA recall problem product is understandable, but the recall is only in the United States, Canada, and China in North America, and China is not in the recall. The explanation given by IKEA China is that the recall in North America is based on the ASTM standard adopted locally, and the recall in China is because the IKEA product complies with Chinese national regulations, and if the product is fixed on the wall, it is safe. . According to the Beijing Morning Post reporter, the relevant US industry standards clearly require that (the cabinet) must not be dumped when it is not fixed on the wall. Although not mandatory, it is clearly defined in industry standards. The relevant standards in China do not require this.
The products involved in the Beijing market are normally sold.
After the IKEA squad recalled, the reporter visited the IKEA Siyuanqiao store and found that the Malm series drawers were sold normally and the styles were complete. As for a four-layer chest of drawers in Malm, there are more than 20 families in the same day, including 12 families with children.
The reporter saw at the IKEA store that the price of the Malm drawers varies according to the level, and the relevant warnings and warnings are marked on the back of the price tag. Inform the consumer that the unfixed home may fall over, suggesting that the furniture must be secured to the wall with the included safety accessories to prevent it from tipping over. However, Mr. Wang told the reporter that there was no attention to the tips on the back, and the energy was mainly concentrated on the style and price. When the reporter mentioned that this drawer has the risk of falling over, and has been recalled in the United States and Canada, Mr. Wang said that he did not know about the matter. A couple of 80-year-old couples who are choosing storage drawers for their homes frankly said that they had seen news on the Internet that IKEA had a cabinet that fell over and caused death, but the specific cabinet was unclear. However, they said that in the choice of furniture, safety and environmental protection will be considered. The Liu girl who took the children to buy furniture told the reporter that for children under the age of 5, this drawer is not fixed properly, and it is easy to fall over and crush the child. Younger children are curious about many things, but their cognitive abilities are weak. Parents don't stare at them. It is easy to climb and trample, causing the furniture to be unstable and fall over.
Expert: Product design flaws rationally treat "consumption discrimination"
Regarding the recall of IKEA products in North America, the reporter interviewed industry experts and discussed several issues. The risk of tipping over the drawer is the design flaw of the product itself or is it improperly used by the consumer? The product has relevant safety warnings and warnings. Is there any responsibility for the problem? This product has caused an accident in children in North America. There are security risks, but they are treated differently because of different national standards. Is this a kind of consumer discrimination?
Home expert Huang Dakang believes that the occurrence of the overturning event can be sure that this furniture is problematic. The root cause of such cabinets falling over is the width and thickness. In terms of furniture design, there is no clear safety dimension. For example, the ratio of height, width and thickness of a cabinet must be fixed on the wall. Chen Xiaotai, president of Baiqiang Furniture, told reporters that to prevent children from being injured by furniture, first, do a good job of safety protection, such as buying a child safety fence or a soft rubber pad that prevents bumps, and the second is to start with the purchase of furniture. For cabinets with a height of more than 60cm, it is recommended to use the attached safety bracket to fix the furniture to the wall; to store the weight in the bottom drawer, to reduce the possibility of furniture overturning; to choose a drawer with safety rails to prevent drawers It is pulled out entirely; choose adult furniture without right-angled right angles or furniture without raised shape. The handle on the furniture is preferably barrier-free design to avoid accidental bumping.
However, He Fazhen, president of the Beijing Furniture Industry Association, said that the IKEA chest of drawers had fallen over and bruised or even killed the child. It could not be considered as a product problem, and the guardian’s photo was not in place. Zhu Changling, chairman of the China Furniture Association, also believes that similar safety accidents in furniture can sometimes not be completely attributed to the product itself. In fact, more problems are in the user.
During the visit, the reporter found that the IKEA Malm series drawers marked the relevant safety tips behind the price tag. Is there any responsibility for the problem? Home expert Huang Dakang said that of course not, it can be said from the common sense that it is irresponsible. The practice of leaving hidden dangers to consumers. If you tell, the company has no responsibility. If this is the case, consumers will suffer more damage. As a responsible business, it is natural for the products that know the hidden dangers to have serious consequences, to the consumers to be clearly in place, or to allow consumers to sign documents that do not take professional installations and have consequences that are not related to the business. The importance of safety installation will also increase.
IKEA's problematic products are recalled in North America, but China is selling normally. Is this a kind of consumer discrimination? Huang Dakang believes that the same problem is two kinds of treatment methods, which is a kind of consumer discrimination. Director Zhu said that it cannot be called consumer discrimination. First, IKEA products comply with relevant Chinese standards and are not recalled to comply with the law. Second, for Chinese consumers who have already purchased this product, there are remedies, mailing and wall fixing. Accessories. He also said that from the perspective of consumers, the same problem product recalled in North America, but still sold in China, there is indeed the idea of ​​consumer discrimination, but from a legal point of view, this product of IKEA is in line with China. The relevant national standards, and the relevant tips on the back of the product: must be fixed with the wall, otherwise it will fall over. Therefore, this requires consumers to consider security when purchasing.
Industry people: self-raising mode, security risks, professional installation must be saved
There is a risk of overturning in the IKEA drawer cabinet. How to avoid the product falling over during use? The official reply from IKEA China is: Fix it with the wall. For the furniture that does not recall the problem in China, IKEA China also mentioned in the response: the product is safe on the wall. This reveals a message: If the chest of drawers falls over, it is not fixed to the wall. In fact, the reason why it can lead to the problem of falling to death and injury, the industry believes: This is related to IKEA's self-propelled procurement model.
Huang Dakang believes that if the furniture product itself has no quality problems, it is ok for consumers to mention it. However, the IKEA drawers are easy to fall over and the stability of this product is not enough. Su Hongmei, the general manager of the North Fourth Ring of the House of Reality, said that furniture is generally found in online shopping, Taobao or small pieces of furniture in the store, while for large pieces of furniture, the store adopts the same delivery and installation method. Because furniture is different from general fast-moving products, installation requires professional workers to operate. If it is self-raised by the consumer, look for a third party to install it. Once the product has a problem, it is easy to appear. Ding Ling, director of Jimei's home planning, also believes that there are security risks in the furniture, and it is prone to liability disputes. If the consumer raises the furniture and has problems in the transportation process, it will affect the use of the product. If the consumer assembles himself, the possibility of the product will increase, because the consumer is not a professional installation worker, according to the installation instructions. Assembly is difficult to ensure the firmness of the product.
Compared with IKEA's self-raising mode, the current mainstream stores in Beijing use brand unified delivery and installation. The store will supervise the delivery, installation and after-sales, so that not only the product quality can be guaranteed, but also the problems in the installation process can be avoided. At the same time, it is more secure in the after-sales service. Once the product has problems during use, the store can solve it. For more information on furniture industry consultation, please pay attention to Xianghe Furniture City official website http://
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